Frequently Asked Questions
Everything you need to know about shopping with HomePlus Furniture
What are your delivery options for large furniture items?
We offer standard curbside delivery and premium White Glove delivery. White Glove service includes room-of-choice placement, assembly, and removal of all packaging materials.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. Custom upholstery or backordered items may take 4-8 weeks. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Do you offer financing for large purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you pre-qualify without affecting your credit score.
Are your wood products made from sustainable materials?
HomePlus Furniture is committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
What should I do if my furniture arrives damaged?
Please inspect your delivery immediately. If you notice any damage, note it on the delivery receipt and contact our customer support team within 48 hours with photos so we can arrange a replacement or repair.